Member Services Manager – FPF

Job Title:

Member Services Manager

General Overview:

Independently lead efforts to develop, implement, and manage all aspects of programs and initiatives to provide value and drive engagement with and among corporate supporters of FPF’s work.

Responsibilities:

  • Conceptualize, launch, and facilitate peer-to-peer engagement opportunities for corporate supporters, both in-person and virtually, to include:
    • Identifying relevant focus areas and participants for these gatherings
    • Working with policy staff to design topical programming as necessary
    • Coordinating all logistical aspects of these gatherings
    • Designing metrics by which to evaluate the effectiveness of each gathering
  • Design and implement engagement and retention plans for all member types (eg corporate, law firm, vendor, etc.)
  • Liaise with policy staff to ensure that corporate supporters are effectively plugged into ongoing programmatic activities (such as issue-focused Working Groups)
  • Independently identify new prospects, initiate contact in coordination with Leadership Director and CEO for designated target companies, and cultivate these relationships
  • Partner with Membership Management Associate in developing systems and metrics by which to track member engagement across all activity areas
  • Partner with Communications Manager and policy staff to drive development of high value communications tailored to the needs and interests of the corporate supporter and/or prospect audience
  • Design and implement new initiatives to define and increase the value proposition of being a corporate supporter across various giving tiers
  • Identify and manage resources, processes, and procedures needed for member support activities
  • Supervise Membership Management Associate in managing the day-to-day business relationship between FPF and its corporate supporters (eg billing, renewals, follow up, etc.) as necessary

Required Qualifications:

  • Bachelor’s degree
  • Prior experience in or familiarity with data privacy issues a plus
  • 7-10 years related work experience in development and/or member management with a nonprofit organization or membership or trade association
  • Experience in event planning, designing convenings, etc.
  • Excellent verbal and written communication and interpersonal communication skills
  • Talent for taking initiative and working independently
  • Ability to thrive in a fast-paced, team-oriented work environment
  • Extremely well-organized, goal-oriented, and very high attention to detail
  • Salesforce, Slack, Excel, and G-Suite familiarity helpful

To apply, please email your resume and cover letter to [email protected]