Over a twenty-year period, Zoe has served as head of global privacy and other roles for Fortune 20 companies and agencies, including in healthcare, banking, retail and government. Zoe’s experience in multiple industry sectors has given her a unique perspective on the evolving world of privacy, information protection, and effective compliance structures. Roles have included:
- Vice-President, Global Privacy & US Commercial Compliance for Cigna health and life insurance, where she was responsible for the enterprise privacy program (including managing legal and compliance functions and co-chairing the senior level Cyber & Privacy Council), and for the domestic healthcare compliance programs for Cigna’s commercial businesses.
- Managing Director, Global Chief Privacy Officer, for JPMorgan Chase, where she led the firm’s privacy compliance program, and was actively involved in other information compliance and risk initiatives such as regarding the firm’s risk taxonomy and risk appetite.
- Vice-President, Chief Privacy Officer for UnitedHealth Group, where she led the firm’s privacy program, co-chaired the senior level Privacy & Security Steering Committee, and led implementation of HITECH privacy requirements.
- Vice-President, Chief Privacy Officer for Walmart Stores Inc, leading their privacy and records programs and strategy, including integration and management of online and offline practices.
- Chief Privacy Officer and head of consumer policies for the United States Postal Service, where she developed its privacy program, updated the records program, and headed other consumer functions like claims appeals.
Zoe is an active participant in the privacy community. She previously served on the IAPP Board of Directors, and led the bank subgroup for the Business Roundtable regarding new approaches to privacy. Other cross-industry memberships included: GS-1 privacy workgroup (co-chair); privacy/security subcommittee of the Council for Excellence in Government (co-chair); Centre for Information Policy Leadership; AHIP Privacy & Confidentiality Work Group; Confidentiality Coalition of the Healthcare Leadership Council; RIM Council; RILA Privacy and security workgroup; and FPF Advisory Board.
Zoe is a frequent speaker at industry conferences and events, and has testified at subcommittees of the House Energy and Commerce Committee. She has been quoted in several media sources such as The New York Times, USA today.com, and National Public Radio, and was interviewed by the Economist on data sovereignty.
Early in her privacy career, Zoe won the 2004 IAPP Privacy Innovations Award for work on privacy impact assessments, and was featured in the 11/04 edition of Government Executive and the 2002 book Privacy Payoff: How Successful Businesses Build Consumer Trust by Ann Cavoukian and Tyler Hamilton.